Trusted by 200+ global brands across 25+ years and 500+ web projects to build digital experiences that sell more.
Shopify Expertise and a Multi-channel Support Stack
Shoppers ask about sizes, stock, delivery and returns on every channel, and expect an answer now. We build and run your Shopify store, then add AI support agents that answer on every channel and hand complex cases to your team.
- Shopify Builds: Custom Shopify themes, stores and apps designed to convert on mobile.
- Shopify Migrations: Move from Magento, WooCommerce and others without losing SEO, orders or customer data.
- Shopify Integrations: Shopify to Salesforce, HubSpot, ERP, payments and logistics.
- AI Support Agents: Chat, WhatsApp, email, voice and video avatar, answering order, delivery and returns queries 24x7.
- Human Handoff: Complex cases pass to your team with the full conversation, in your helpdesk or CRM.
- Follow-Ups & Analytics: Cart recovery, COD confirmations and reorders, plus insights from every support conversation.
Go-Live Framework
Audit
Study funnel data.
Find where carts drop.
Build or Migrate
Migrate with SEO intact.
Wire up CRM and ERP.
Launch Support
Grow
One Shopper Memory
Support That Never Sleeps
Commerce Platforms & Integrations
Shopify themes, apps and checkout- Helpdesk and ticketing systems
- Support: chat, WhatsApp, email, voice, avatar
- ERP, inventory and order management
- CRMs: Salesforce, HubSpot, Dynamics 365
- Payments and logistics partners
- LLMs: Claude, OpenAI, Gemini
- Analytics: GA4, Meta and Google Ads
- SSO: SAML, OAuth, Azure AD
Built for every kind of retailer
Where it works:
- D2C Brands
- Multi-brand Retailers
- Marketplaces
- Fashion & Beauty
- Electronics & Home
- Grocery, FMCG & B2B Wholesale
- And more..
Why Retailers Choose WS
Shopify builds and AI customer support under one roof.
Meet Your Shopify & Support Stack
A store that sells, and support that answers on every channel.
Shopify Builds & Migrations
AI Support on Chat, WhatsApp & Email
Voice & Video Avatar Support
Cart Recovery & Conversation Analytics
Built on experience.
Driven by impact.
Retail & E-commerce: Frequently Asked Questions
What Shopify services do you offer?
Custom Shopify themes and stores, migrations from Magento, WooCommerce and other platforms, app and integration builds, and ongoing store management with 24x7 support.
Can you migrate us from Magento without losing traffic?
Yes. We map URLs, redirects, products, customers and orders before cutover, and run SEO and data checks as part of every migration.
Which channels does the AI support stack cover?
Website chat, WhatsApp, email, phone voice and video avatar. Every channel answers from your catalogue, orders and policies, and hands over to your team when needed.
What do follow-up agents actually do?
They message shoppers who abandon carts, leave cash-on-delivery orders unconfirmed or are due a reorder, across channels, until the shopper acts or opts out.
Can you connect Shopify to Salesforce or HubSpot?
Yes. We partner with both and build integrations so orders, customers and campaigns stay in sync.
Do you support stores after launch?
Yes. Our e-commerce management service includes 24x7 support, plus performance marketing and CRO to keep growing sales.
Which markets do you support?
We work with retailers in India, Singapore, the UK and the US, with teams in Kolkata, Singapore, London and San Jose.
Get in touch
Let's work together
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