Serving the Singapore Government since 2012 - trusted by SCDF, IPI (part of Enterprise Singapore), A*STAR, PUB, Singapore Polytechnic and People's Association.
One AI Layer for Every Citizen Touchpoint
Citizens expect answers at any hour, in their own language. AI assistants answer from your policies and circulars, and hand complex cases to officers.
- AI Citizen Portals: Secure headless Drupal with AI search and a prompt-based CMS.
- Multilingual Assistants: Chat, email and voice in English, Chinese, Malay and Tamil.
- Phone AI: Hotline queries, bookings and status checks, 24/7.
- Private Policy LLMs: On-premise or VPC-hosted, answering from circulars, FAQs and policies.
- Citizen Mobile Apps: iOS and Android apps with AI built in, for services, bookings and alerts.
- AI Conversation Analytics: Transcription, sentiment, intent and QA across hotline calls, chats and emails, so you see what citizens ask and what to fix next.
Go-Live Framework
Discover
Find top queries.
Agree hosting and security.
Design for Everyone
Multilingual content.
Plain language.
Build & Secure
Launch & Improve
One Front Door for Citizens
Your Data Stays Yours
Public Sector Channels & Integrations
Chat: website, app, WhatsApp- Voice: SpiderX Phone AI for citizen hotlines
- Accessibility: WCAG-minded design
- Drupal and Acquia platforms
- CRM and case management systems
- Cloud: AWS, Azure, Google Cloud or on-premise
- LLMs: Claude, OpenAI, Gemini, privately hosted
- Appointment and service booking
- SSO: SAML, OAuth, Azure AD
Built for the public sector
Where it works:
- Ministries & Departments
- Statutory Boards
- Town Councils
- Polytechnics & Universities
- Public Healthcare
- State & Local Government
- And more..
Why Public Sector Teams Choose WS
Serving Singapore Government agencies since 2012, with a local project and design team.
Meet Your AI Citizen Assistant
Correct answers, in every language, around the clock.
Multilingual Citizen Chatbot
Hotline Phone AI
AI-first Citizen Portals
Citizen Mobile Apps
Trusted by Singapore Government Agencies Since 2012
Singapore Government, Since 2012
SCDF, PUB and A*STAR - Singapore Civil Defence Force, PUB (Singapore's National Water Agency) and the Agency for Science, Technology and Research.
IPI (part of Enterprise Singapore) and People's Association - digital services for enterprise innovation and community engagement.
Singapore Polytechnic, Temasek Polytechnic and Duke-NUS Medical School - with local project management from our Singapore office.
Give every citizen fast, accurate answers with AI and WS. Contact us today!
Request A MeetingContact UsBuilt on experience.
Driven by impact.
AI for Government: Frequently Asked Questions
Can you host AI inside our own environment?
Yes. We deploy private LLMs on-premise or inside your AWS, Azure or Google Cloud environment, so data stays within your boundary.
Do your assistants support Singapore's official languages?
Our chat and voice agents are multilingual. We configure English, Chinese, Malay and Tamil and test each with real citizen queries.
How do you handle security?
We follow secure build practices, align with your agency's hosting and security policies, and run VAPT before go-live.
Can you work with our existing Drupal site?
Yes. As a Drupal and Acquia partner we can add AI search, chatbots and a prompt-based CMS to your current site, or rebuild it on a headless stack.
How does the AI avoid wrong answers?
It answers only from your approved policies, circulars and FAQs, shows sources, and hands sensitive or complex cases to an officer.
How do we start?
Most agencies start with a focused pilot, such as one AI assistant for one service, then expand once results and approvals are in place.
Do you have a team in Singapore?
Yes. Our Singapore office handles local project management and design, supported by engineering at our Kolkata headquarters.
Get in touch
Let's work together
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