ACC Limited is India's foremost manufacturer of cement and ready mixed concrete. ACC approached WS to develop an app for the end customer to view and request assistance and products to get their own building work done. The requirements included launching the application along with a custom CRM.
Customer engagement app for enhanced information search
What we did
WS developed the ACC app for mobile and tablet that is connected to multi level , custom created CRM - that helps to manage the app & its requests to respective internal team of ACC. The intricate CRM architecture with escalation matrix was built using dot net custom.
Solution Highlights
Streamlined information search
- Place requirements through app itself,
- Extensive and updated product catalogue
- geo location search for dealer architect and mason
- Contact the company via a built-in form or request call back services
- Manage personal information and database
What we achieved
The client was impressed with end product and we further added a one page responsive website with app link for more customer engagement. The app has POC in East-India with plans of further developments and having a wider reach.
