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Customer Extranet - iCare

" IT decision makers understand the value of prompt support and
iCare helps companies deliver this to their customer. Quickly. "

Single minded focus to facilitate IT support delivered by IT companies to their customer led to the development of iCare.

The iCare engine has been built on basic fundamentals of service management like:

  • Problem ownership model
  • Dynamic workflow for automatic problem assignment
  • Platform independent technical architecture
  • Interaction via browser, email, SMS

The business advantages of iCare are as follows:

  • iCare allows customers to access support whenever, wherever and however they need to enhance productivity
  • iCare eases process of problem reporting during post-implementation due to self-service architecture
  • Multiple usages: iCare can be used internally in an organization to implement software bug tracking/resolution system, Track and monitor sales lead etc
  • Enables implementation of a global support organization
  • Knowledge repository and lower resolution times help support analysts to become product specialists by concentrating on real issues instead of 'How-to' issues

Web Spiders' onsite software services forms an integral strategy for e-Businesses worldwide. From tackling the resource availability problem to forming a bridge to the off-shore development team, onsite services have become a mandatory requirement for medium to large scale projects.

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