Project: Oracle Financials Support and Bespoke Amendments

Opportunity:

The client outsources almost all of its IT implementation and support. Having upgraded their Oracle Financials applications to Release 11i, there was a requirement to provide technical and function support to the production environment. Additionally, they wanted to amend certain standard Oracle Financials reports to cater to their requirement.

Solution:

Support

Web Spiders provides the customer 24*7 support via its Web Based iCare Support application. The end users log queries, software bugs, and enhancement requests on iCare that is automatically transferred to Web Spiders’ support consultant. The support consultant then verifies the problem description, investigates into the issue and provides resolution via iCare. Such a support model provides speed of response, incident tracking and scalability.

Bespoke development

Web Spiders undertook the task of modifying various Oracle Financials standard report and customized them to meet customer’s requirements. The reports were developed using Oracle Developer v6i and implemented in Oracle Financials existing technology stack.