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Cases

A large automotive company, Europe

Client: A large automotive company, Europe

Issues with the previous application

Client was using a web based extranet application to manage documents and audits for a huge distributor chain. Client wanted to redevelop the application from scratch, since the application had the following major flaws:

  • The application was slow
  • The application did not have any feature whereby the users could directly register and use it after approval from the administrator. This led to a high dependency on the support team which resulted in increased expenses.
  • The solution was not at all cost effective in terms of support and maintenance.
  • The application had outdated information
  • The navigation system was extremely cumbersome to use

Client expectations

  • To review and analyze the limitations of the existing application and come up with a viable solution
  • To refine assumptions by trying to understand client requirements, through close interaction with the client and come up with technical solutions.
  • To recommend and prioritize information architecture
  • To make relevant information easily available to the users
  • To maintain a look and feel that matches the corporate image of the client
  • Maximize communication between users with optimum ROI
  • Deliver the product on time and meet the expected cost and quality requirements

Solution:

Web Spiders team analyzed the client's requirement and came out with an innovative solution. The application is divided into the following interfaces, depending on the types of users who will use the respective applications.

1. Admin
2. Diamondlink site
3. Standard Assessment Tool

Admin

The Admin module provides a comprehensive interface to the Administrator to manage the sites. Here are some of the important features of this application:

  • The Administrator can manage Roles and Privileges and assign the same to the users. Depending on these, different users can access different features of the sites.
  • Multilingual site with facility to manage translations through a web interface & Excel template
  • The Administrator can add Group Categories, Groups and users. The Administrator can also approve/reject user requests that are automatically forwarded from the sites.
  • The Administrator can manage complete site content
  • The Workflow module allows the administrator to define workflows with pre-defined controllers for folders that are part of discrete workflows.

Key Features:

  • Centralized user management
  • Advanced user security
  • Multilingual site with facility to manage translations through a web interface & Excel template
  • Dynamic content management
  • Workflow management
  • Advanced search
  • Online and offline audit tool

Technical Aspects

Server Environment

  • Operating System: Windows 2003 Advanced server
  • Database Server: MS SQL Server 2000 Enterprise with Reporting & Notification Services
  • Application Server: ASP.NET (VB.Net/C#) on IIS
  • Development Tools: MS Visual Studio. NET, Adobe Photoshop 6.0, Macromedia Dreamweaver and Flash
  • The OPTIMAL configuration included two web servers and two database servers in a clustered environment

Client Environment

  • Operating System: Windows 98/Me/NT/2000/XP
  • Browser Support: Internet Explorer 5.x and above

" I have got a good impression of your company: a creative and young team, dedicated and result driven and also found that all the processes and procedures of a good support organization are in place"

- Ruud van Dun, CIO

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